In ALITEO, each project or helpdesk can have its own SLA agreement or working hours. A specific agreement or working hours can then be automatically activated based on the task specification. This flexibility allows adaptation to each customer without the need for further intervention.
Service Level Agreement
for helpdesk, service desk, or complaints
Track measurable service quality indicators such as response time from the first comment and repair time until the task is closed.
Define regular working hours and special exceptions such as holidays or vacations to accurately track actual resolution times.
Create SLA rules based on project task attributes and priorities to effectively respond to the different needs of your clients or internal departments.
Automatic reset or continuation of SLA timers based on priority or task status changes.
Create meetings with anyone, anytime, and then synchronize them with your calendar. ALITEO allows you to define their content, create agenda items, and link them to tasks.
ALITEO offers calendar synchronization and an overview of team workload. It enables efficient capacity planning, identifies bottlenecks, marks available events, and aligns schedules with current resources for flexible management.
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KARAT Software a. s.
Dvořákova 2881/77
750 02 Přerov
Czech Republic
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Business ID: 25352687
VAT ID: CZ25352687
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