In ALITEO, each project or helpdesk can have its own SLA agreement or working hours. A specific agreement or working hours can then be automatically activated based on the task specification. This flexibility allows adaptation to each customer without the need for further intervention.
Service Level Agreement
for helpdesk, service desk, or complaints
Track measurable service quality indicators such as response time from the first comment and repair time until the task is closed.
Define regular working hours and special exceptions such as holidays or vacations to accurately track actual resolution times.
Create SLA rules based on project task attributes and priorities to effectively respond to the different needs of your clients or internal departments.
Automatic reset or continuation of SLA timers based on priority or task status changes.
ALITEO řídí projekty, porady, service desk, workflow i dokumenty na jednom místě. Tím vznikají strukturovaná data — a teprve nad nimi AI přináší výsledky, ne prezentaci.
Create meetings with anyone, anytime, and then synchronize them with your calendar. ALITEO allows you to define their content, create agenda items, and link them to tasks.
