{"id":4591,"date":"2025-10-20T13:07:16","date_gmt":"2025-10-20T13:07:16","guid":{"rendered":"https:\/\/aliteo.com\/reference\/aliteo-v-ice-industrial-services-a-s\/"},"modified":"2025-10-22T13:39:00","modified_gmt":"2025-10-22T13:39:00","slug":"aliteo-v-ice-industrial-services-a-s","status":"publish","type":"referencie","link":"https:\/\/aliteo.com\/sk\/reference\/aliteo-v-ice-industrial-services-a-s\/","title":{"rendered":"ALITEO v ICE Industrial Services a.s."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 ICE Industrial Services a.s. p\u00f4sob\u00ed na trhu od roku 2012 a za ten \u010das zrealizovala viac ne\u017e 800 projektov v 32 krajin\u00e1ch sveta pre viac ako 150 klientov. Za necel\u00fdch 10 rokov sa vyvinula na jednu z najr\u00fdchlej\u0161ie rast\u00facich automatiza\u010dn\u00fdch spolo\u010dnost\u00ed v \u010ceskej republike a pravdepodobne aj v Eur\u00f3pe.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\">V\u00fdzvy pred zaveden\u00edm ALITEO<\/h3>\n\n<p class=\"wp-block-paragraph\">Pred koncom roka 2023 \u010delila spolo\u010dnos\u0165 ICE Industrial Services a.s. typick\u00fdm probl\u00e9mom servisnej a projektovej firmy:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Komunik\u00e1cia medzi z\u00e1kazn\u00edkmi a servisom nebola \u00faplne zjednoten\u00e1<\/strong>, \u010do s\u0165a\u017eovalo nadv\u00e4znos\u0165 pr\u00e1ce medzi jednotliv\u00fdmi zmenami. V\u00fdsledkom bolo <strong>\u010dastej\u0161ie vyu\u017e\u00edvanie servisnej podpory mimo r\u00e1mec servisnej zmluvy.<\/strong><\/li>\n\n\n\n<li><strong>Nejednotn\u00fd proces schva\u013eovania servisn\u00fdch v\u00fdjazdov<\/strong>. Ved\u00faci \u00fadr\u017eby \u010dasto nevedel o z\u00e1sahoch \u2013 bolo nutn\u00e9 sp\u00e4tne dokazova\u0165 vykonan\u00fa pr\u00e1cu.<\/li>\n\n\n\n<li><strong>Inform\u00e1cie neboli zdie\u013ean\u00e9 v re\u00e1lnom \u010dase<\/strong>, \u010do komplikovalo pl\u00e1novanie, reporting aj faktur\u00e1ciu.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Pre\u010do ALITEO?<\/h3>\n\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 potrebovala rie\u0161enie, ktor\u00e9:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>dok\u00e1\u017ee <strong>automaticky zaklada\u0165 \u00falohy pod\u013ea udalost\u00ed v ERP syst\u00e9me KARAT,<\/strong><\/li>\n\n\n\n<li>umo\u017en\u00ed <strong>neobmedzen\u00fd po\u010det extern\u00fdch pou\u017e\u00edvate\u013eov,<\/strong><\/li>\n\n\n\n<li>m\u00e1 <strong>modern\u00e9, preh\u013eadn\u00e9 prostredie<\/strong> zn\u00e1me z intern\u00e9ho prostredia firmy,<\/li>\n\n\n\n<li>a pon\u00fakne dokonal\u00e9 prepojenie medzi ALITEO a KARATom.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">ALITEO bolo vybran\u00e9 preto, \u017ee ako jedin\u00e9 sp\u013a\u0148alo v\u0161etky tieto po\u017eiadavky a umo\u017enilo vytvori\u0165 cel\u00fd servisn\u00fd proces v jednom prostred\u00ed \u2013 od chybov\u00e9ho hl\u00e1senia a\u017e po faktur\u00e1ciu.<\/p>\n\n<h3 class=\"wp-block-heading\">Preh\u013ead riaden\u00fdch procesov v ALITEO<\/h3>\n\n<p class=\"wp-block-paragraph\">Implement\u00e1cia ALITEO prepojila v\u0161etky k\u013e\u00fa\u010dov\u00e9 \u010dasti procesov:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong style=\"color: #208083;\">Servisn\u00e9 po\u017eiadavky z\u00e1kazn\u00edkov sa automaticky transformuj\u00fa na projektov\u00e9 \u00falohy.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">SLA riadenie zabezpe\u010duje kontrolu reak\u010dn\u00e9ho \u010dasu technikov.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Schva\u013eovanie v\u00fdkazov pr\u00e1ce prebieha priamo v syst\u00e9me.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Ved\u00faci \u00fadr\u017eby z\u00e1kazn\u00edka m\u00e1 neust\u00e1ly preh\u013ead o stave servisn\u00fdch z\u00e1sahov.<\/strong><\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-1024x618.png\" alt=\"\" class=\"wp-image-4586\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-1024x618.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-300x181.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-768x463.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4.png 1238w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">Projektov\u00e9 riadenie<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>ALITEO<\/strong> <strong>sleduje priebeh z\u00e1kazn\u00edckych projektov a zabra\u0148uje tomu, aby sa na \u010doko\u013evek zabudlo.<\/strong>&#13;\nKa\u017ed\u00fd servisn\u00fd z\u00e1sah, <strong>po\u017eiadavka \u010di zmena m\u00e1 svojho rie\u0161ite\u013ea, term\u00edn a stav.<\/strong><\/p>\n\n<h4 class=\"wp-block-heading\">Produktov\u00fd mana\u017ement a obchod<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>Automatick\u00e9 vytv\u00e1ranie \u00faloh z KARATu<\/strong> zni\u017euje chybovos\u0165 a \u0161etr\u00ed \u010das.&#13;\nCRM \u010das\u0165 ALITEO umo\u017e\u0148uje sledova\u0165 komunik\u00e1ciu so z\u00e1kazn\u00edkmi a SLA reak\u010dn\u00e9 \u010dasy.<\/p>\n\n<h4 class=\"wp-block-heading\">N\u00e1kup a kon\u0161trukcia<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>Po\u017eiadavky na diely, komponenty \u010di v\u00fdjazdy sa priamo prep\u00e1jaj\u00fa s \u00falohami a projektmi.<\/strong><br data-start=\"85\" data-end=\"88\"\/>Odpadaj\u00fa manu\u00e1lne prenosy d\u00e1t medzi oddeleniami.<\/p>\n\n<h4 class=\"wp-block-heading\">V\u00fdroba, balenie, marketing<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u00dalohy s\u00fa prira\u010fovan\u00e9 pod\u013ea aktu\u00e1lnych kapac\u00edt<\/strong> a zmien pohotovosti.&#13;\nALITEO umo\u017e\u0148uje preh\u013ead nad \u00falohami v\u0161etk\u00fdch t\u00edmov, vr\u00e1tane extern\u00fdch.<\/p>\n\n<h3 class=\"wp-block-heading\">V\u00fdhody a pr\u00ednosy pou\u017e\u00edvania ALITEO<\/h3>\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Situ\u00e1cia<\/strong><\/th><th><strong>Pred ALITEO<\/strong><\/th><th><strong>Po ALITEO<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>Komunik\u00e1cia so z\u00e1kazn\u00edkmi<\/strong><\/td><td>Nepreh\u013eadn\u00e9 e-maily a duplicity<\/td><td>Automatizovan\u00e9 \u00falohy a sledovanie SLA<\/td><\/tr><tr><td><strong>Schva\u013eovanie v\u00fdkazov<\/strong><\/td><td>Manu\u00e1lne, nepreh\u013eadn\u00e9<\/td><td>Priamo v syst\u00e9me, digit\u00e1lne podpisy<\/td><\/tr><tr><td><strong>Reporting a doh\u013ead<\/strong><\/td><td>Roztrie\u0161ten\u00fd<\/td><td>Kompletn\u00fd preh\u013ead v dashborde<\/td><\/tr><tr><td><strong>Servisn\u00e1 pohotovos\u0165<\/strong><\/td><td>Riziko nadu\u017e\u00edvania podpory<\/td><td>Automatick\u00e9 overenie platnosti SLA<\/td><\/tr><tr><td><strong>Intern\u00e9 odovzdanie \u00faloh<\/strong><\/td><td>Telefon\u00e1ty a pozn\u00e1mky<\/td><td>Preh\u013eadn\u00e9 priradenie pod\u013ea zmien<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h4 class=\"wp-block-heading\">Hlavn\u00e9 pr\u00ednosy<\/h4>\n\n<ul class=\"wp-block-list\">\n<li><strong style=\"color: #208083;\">Ochrana technikov \u2013 syst\u00e9m zabra\u0148uje servisn\u00fdm z\u00e1sahom mimo zaplaten\u00fa pohotovos\u0165.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Jeden n\u00e1stroj pre cel\u00fd proces.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Automatizovan\u00e1 komunik\u00e1cia so z\u00e1kazn\u00edkom.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Ochrana ICE pred chybami a nejasnos\u0165ami.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Efekt\u00edvne odovzd\u00e1vanie \u00faloh medzi zmenami pohotovosti.<\/strong><\/li>\n<\/ul>\n<div id=\"div_block-2-276\" class=\"ct-div-block\" ><div id=\"text_block-3-276\" class=\"ct-text-block\" >\u201eALITEO n\u00e1m pomohlo zautomatizovat servisn\u00ed komunikaci, sn\u00ed\u017eit riziko chyb a m\u00edt v\u0161e pod kontrolou \u2013 od chybov\u00e9ho hl\u00e1\u0161en\u00ed a\u017e po schv\u00e1lenou fakturaci.\"<\/div><div id=\"div_block-4-276\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-8-276\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ICE.png\" class=\"ct-image\"\/><div id=\"div_block-9-276\" class=\"ct-div-block\" ><div id=\"text_block-14-276\" class=\"ct-text-block\" >Milo\u0161 Dra\u017ean, ERP program\u00e1tor<\/div><div id=\"text_block-15-276\" class=\"ct-text-block\" >ICE Industrial Services a.s.<\/div><\/div><\/div><\/div>\n<h3 class=\"wp-block-heading\">V\u00fdzvy a rie\u0161enia<\/h3>\n\n<h4 class=\"wp-block-heading\"><strong>V\u00fdzvy pri zav\u00e1dzan\u00ed<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Zmena zau\u017e\u00edvan\u00fdch n\u00e1vykov pri pr\u00e1ci so z\u00e1kazn\u00edkmi.<\/li>\n\n\n\n<li>Nutnos\u0165 prepoji\u0165 existuj\u00faci syst\u00e9m KARAT s nov\u00fdm prostred\u00edm ALITEO.<\/li>\n\n\n\n<li>Nastavenie procesov pre neobmedzen\u00fd po\u010det extern\u00fdch pou\u017e\u00edvate\u013eov.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\"><strong>Ako sa ich podarilo prekona\u0165<\/strong><\/h4>\n\n<ul class=\"wp-block-list\">\n<li><strong>Implement\u00e1cia prebehla v \u00fazkej spolupr\u00e1ci s t\u00edmom ALITEO<\/strong>, ktor\u00fd pomohol s procesn\u00fdm nastaven\u00edm a integr\u00e1ciou API.<\/li>\n\n\n\n<li><strong>Postupn\u00e1 adopcia syst\u00e9mu na jednotliv\u00fdch projektoch<\/strong> umo\u017enila zamestnancom r\u00fdchlo pochopi\u0165 jeho pr\u00ednosy.<\/li>\n\n\n\n<li>Intern\u00fd t\u00edm ICE Industrial Services a.s. dnes <strong>dok\u00e1\u017ee samostatne roz\u0161irova\u0165 funkcionalitu ALITEO<\/strong> pre nov\u00e9 z\u00e1kazn\u00edcke potreby.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1024x640.png\" alt=\"\" class=\"wp-image-4583\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1024x640.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-300x188.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-768x480.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1536x960.png 1536w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3.png 1656w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\"> Z\u00e1ver<\/h3>\n\n<p class=\"wp-block-paragraph\">Spolo\u010dnos\u0165 ICE Industrial Services a.s. dnes vyu\u017e\u00edva ALITEO ako centr\u00e1lny n\u00e1stroj pre servis, projekty aj komunik\u00e1ciu so z\u00e1kazn\u00edkmi. V\u010faka prepojeniu so syst\u00e9mom KARAT sa stala digit\u00e1lne pripravenou tov\u00e1r\u0148ou \u2013 <strong>Digital Factory Ready<\/strong>.<\/p>\n<div id=\"div_block-2-276\" class=\"ct-div-block\" ><div id=\"text_block-3-276\" class=\"ct-text-block\" >\u201eALITEO p\u0159ineslo po\u0159\u00e1dek do komplexn\u00edho prost\u0159ed\u00ed servisu a v\u00fdroby. Pokud chcete m\u00edt v\u0161e pod kontrolou, doporu\u010dujeme ho i v\u00e1m.\"<\/div><div id=\"div_block-4-276\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-8-276\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ICE.png\" class=\"ct-image\"\/><div id=\"div_block-9-276\" class=\"ct-div-block\" ><div id=\"text_block-14-276\" class=\"ct-text-block\" >Milo\u0161 Dra\u017ean, ERP program\u00e1tor<\/div><div id=\"text_block-15-276\" class=\"ct-text-block\" >ICE Industrial Services a.s.<\/div><\/div><\/div><\/div>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICE Industrial Services a.s. je inovat\u00edvna technologick\u00e1 spolo\u010dnos\u0165 zameran\u00e1 na automatiz\u00e1ciu, robotiz\u00e1ciu a digitaliz\u00e1ciu v\u00fdrobn\u00fdch procesov.<\/p>\n","protected":false},"featured_media":4579,"template":"","class_list":["post-4591","referencie","type-referencie","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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