{"id":2207,"date":"2025-04-20T10:55:54","date_gmt":"2025-04-20T10:55:54","guid":{"rendered":"https:\/\/aliteo.com\/reference\/ako-v-karat-sowtware-pouzivaju-aliteo\/"},"modified":"2025-09-29T11:16:34","modified_gmt":"2025-09-29T11:16:34","slug":"ako-v-karat-software-pouzivaju-aliteo","status":"publish","type":"referencie","link":"https:\/\/aliteo.com\/sk\/reference\/ako-v-karat-software-pouzivaju-aliteo\/","title":{"rendered":"Ako v KARAT Software pou\u017e\u00edvaj\u00fa ALITEO"},"content":{"rendered":"\n<p>S ALITEO m\u00e1me komplexn\u00fd n\u00e1stroj na riadenie t\u00edmov, projektov a helpdesku. Vyv\u00edjame ho a neust\u00e1le optimalizujeme na z\u00e1klade na\u0161ich bohat\u00fdch sk\u00fasenost\u00ed z viac ako 850 spolo\u010dnost\u00ed, aby sp\u013a\u0148al najn\u00e1ro\u010dnej\u0161ie potreby na\u0161ich klientov.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"V\u00fdrobce hodinek PRIM: Jak n\u00e1m ALITEO n\u00e1m pomohlo u\u0161et\u0159it 30 % \u010dasu\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/f_In2pESPYk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ALITEO z&nbsp;pohledu managementu<\/strong><\/h2>\n\n\n\n<p>Pou\u017e\u00edvanie syst\u00e9mu ALITEO prin\u00e1\u0161a na\u0161ej spolo\u010dnosti ve\u013ek\u00e9 v\u00fdhody pri riaden\u00ed t\u00edmov a s\u00favisiacich agend. Umo\u017e\u0148uje n\u00e1m systematicky rozde\u013eova\u0165 zamestnancov do skup\u00edn a t\u00edmov, pl\u00e1nova\u0165 stretnutia jednotliv\u00fdch t\u00edmov, pride\u013eova\u0165 \u00falohy, zdie\u013ea\u0165 pr\u00edlohy a mnoho \u010fal\u0161ieho.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"355\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO-1024x355.png\" alt=\"\" class=\"wp-image-2146\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO-1024x355.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO-300x104.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO-768x266.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO-1536x533.png 1536w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/projekty-AO.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Efekt\u00edvne riadenie por\u00e1d<\/h3>\n\n\n\n<p>Efekt\u00edvne riadenie por\u00e1d a ich programu vr\u00e1tane d\u00f4slednej pr\u00edpravy je pre chod spolo\u010dnosti absol\u00fatne nevyhnutn\u00e9. Pr\u00e1ve v tejto oblasti poskytuje spolo\u010dnos\u0165 ALITEO neocenite\u013en\u00fa podporu. Pred ka\u017ed\u00fdm stretnut\u00edm stanov\u00edme body, o ktor\u00fdch sa bude rokova\u0165, aby si ich \u00fa\u010dastn\u00edci mohli vopred premyslie\u0165. T\u00fdm sa d\u013a\u017eka stretnut\u00ed skr\u00e1ti na nevyhnutn\u00e9 minimum a zabezpe\u010d\u00ed sa, \u017ee sa prediskutuj\u00fa v\u0161etky d\u00f4le\u017eit\u00e9 body. Zo stretnut\u00ed sa priamo ku ka\u017ed\u00e9mu bodu vyhotovuje z\u00e1pisnica, z ktorej m\u00f4\u017eeme \u013eahko prideli\u0165 \u00falohy pr\u00edslu\u0161n\u00fdm v\u00fdskumn\u00edkom, stanovi\u0165 term\u00edny at\u010f.<\/p>\n\n\n\n<p>T\u00fdm sa zabezpe\u010d\u00ed, \u017ee sa nestratia \u017eiadne d\u00f4le\u017eit\u00e9 body a \u017ee v\u0161etci \u00fa\u010dastn\u00edci bud\u00fa ma\u0165 kompletn\u00fa hist\u00f3riu celej \u00falohy. Sledujeme, kto bol na stretnut\u00ed pr\u00edtomn\u00fd, kto pridal ktor\u00fd bod programu a ako sa k nemu jednotliv\u00ed \u00fa\u010dastn\u00edci vyjadrili.<\/p>\n\n\n\n<p>ALITEO tie\u017e u\u013eah\u010duje synchroniz\u00e1ciu sch\u00f4dzok a \u00faloh s kalend\u00e1rom. To n\u00e1m umo\u017e\u0148uje pres\u00fava\u0165 \u00falohy priamo do kalend\u00e1ra a pl\u00e1nova\u0165 si pracovn\u00fd de\u0148.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1-1024x489.png\" alt=\"\" class=\"wp-image-2133\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1-1024x489.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1-300x143.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1-768x367.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1-1536x734.png 1536w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-19-1.png 1908w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Pr\u00edklad z dne\u0161n\u00e9ho d\u0148a<\/h4>\n\n\n\n<p>Jedn\u00fdm z konkr\u00e9tnych pr\u00edkladov vyu\u017eitia syst\u00e9mu ALITEO je situ\u00e1cia, ke\u010f v s\u00fa\u010dasnosti rie\u0161ime strat\u00e9giu s\u00favisiacu s n\u00e1borom nov\u00fdch kolegov, kde potrebujeme schv\u00e1lenie vybran\u00fdch bodov \u0161ir\u0161\u00edm veden\u00edm spolo\u010dnosti. Preto sme tieto body zaradili do programu porady vedenia, kde sa o nich bude diskutova\u0165, \u00fa\u010dastn\u00edci sa k nim vyjadria a v\u0161etko sa zaznamen\u00e1 do syst\u00e9mu ALITEO. Takto m\u00e1me cel\u00fd proces pod kontrolou a dost\u00e1vame v\u010dasn\u00fa sp\u00e4tn\u00fa v\u00e4zbu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mentoring<\/h3>\n\n\n\n<p>Akt\u00edvne vyu\u017e\u00edvame aj mentoring. Z poz\u00edcie mana\u017ementu vid\u00edme, kto m\u00e1 ko\u013eko \u00faloh a ko\u013eko ich me\u0161k\u00e1, \u010do n\u00e1m umo\u017e\u0148uje lep\u0161ie pl\u00e1nova\u0165. Predpripraven\u00e9 informa\u010dn\u00e9 panely s vizualiz\u00e1ciou \u00faloh a \u010dasov\u00e9 grafy n\u00e1m poskytuj\u00fa dokonal\u00fd preh\u013ead. S ich pomocou sledujeme aj spokojnos\u0165 na\u0161ich kolegov.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"540\" src=\"http:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek-1024x540.jpg\" alt=\"\" class=\"wp-image-2091\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek-1024x540.jpg 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek-300x158.jpg 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek-768x405.jpg 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek.jpg 1337w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"div_block-2-276\" class=\"ct-div-block\" ><div id=\"text_block-3-276\" class=\"ct-text-block\" >\u201eD\u00edky Dashboard\u016fm p\u0159ehledn\u011b vid\u00edm, kter\u00e9 \u00fakoly jsou spln\u011bn\u00e9 a kter\u00e9 jsou po term\u00ednu. Vid\u00edm i \u00fakoly, ke kter\u00fdm se m\u00e1m ze sv\u00e9 pozice vyj\u00e1d\u0159it.\u201c<\/div><div id=\"div_block-4-276\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-8-276\" alt=\"\" src=\"http:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/mva-6.jpg\" class=\"ct-image\"\/><div id=\"div_block-9-276\" class=\"ct-div-block\" ><div id=\"text_block-14-276\" class=\"ct-text-block\" >Martin V\u00e1lek<\/div><div id=\"text_block-15-276\" class=\"ct-text-block\" >gener\u00e1ln\u00ed \u0159editel, KARAT Software a.s.<\/div><\/div><\/div><\/div>\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Jak \u0159\u00edd\u00edme projekty<\/strong><\/h2>\n\n\n\n<p>Na riadenie projektov pou\u017e\u00edvame ALITEO v kombin\u00e1cii s na\u0161\u00edm intern\u00fdm modulom riadenia projektov v informa\u010dnom syst\u00e9me KARAT. Samotn\u00fd projekt sa vytv\u00e1ra v na\u0161om syst\u00e9me KARAT, kde definujeme v\u0161etky k\u013e\u00fa\u010dov\u00e9 aspekty. Pomocou synchroniza\u010dn\u00e9ho modulu a rozhrania API riadenie projektov plynule prech\u00e1dza do syst\u00e9mu ALITEO. Tam potom pracujeme s po\u017eiadavkami a odpove\u010fami po\u010das cel\u00e9ho \u017eivotn\u00e9ho cyklu projektu.<\/p>\n\n\n\n<p>V r\u00e1mci IS KARAT sa zaober\u00e1me aj operat\u00edvnym pl\u00e1novan\u00edm, ktor\u00e9 zah\u0155\u0148a definovanie za\u010diatku a konca projektu a rezerv\u00e1ciu person\u00e1lnych kapac\u00edt, aby bolo jasn\u00e9, kto m\u00e1 \u010do robi\u0165 a kedy. Tieto inform\u00e1cie si m\u00f4\u017eu projektov\u00ed mana\u017e\u00e9ri vizualizova\u0165 priamo v syst\u00e9me ALITEO.<\/p>\n\n\n\n<p>Projekt je \u0161trukt\u00farovan\u00fd pomocou jednotliv\u00fdch podsekci\u00ed (et\u00e1p), kde definujeme za\u010diatok a koniec a konkr\u00e9tne \u00falohy, ktor\u00e9 je potrebn\u00e9 v r\u00e1mci danej etapy splni\u0165. V na\u0161om pr\u00edpade ide napr\u00edklad o nastavenie, \u0161kolenie, prisp\u00f4sobenie, testovanie a \u010fal\u0161ie kroky projektu.<\/p>\n\n\n\n<p>D\u00f4le\u017eitou s\u00fa\u010das\u0165ou je aj spr\u00e1va dokumentov a s\u00favisiacich r\u00e1d, ktor\u00e9 s\u00fa k dispoz\u00edcii priamo v r\u00e1mci projektu. Od za\u010diatku riadime implement\u00e1ciu prostredn\u00edctvom intern\u00fdch \u00faloh, \u010do n\u00e1m umo\u017e\u0148uje sledova\u0165 priebeh projektu a v\u010das reagova\u0165 na pr\u00edpadn\u00e9 probl\u00e9my.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"497\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21-1024x497.png\" alt=\"\" class=\"wp-image-2141\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21-1024x497.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21-300x146.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21-768x373.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21-1536x746.png 1536w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-21.png 1909w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Na\u0161i z\u00e1kazn\u00edci zohr\u00e1vaj\u00fa akt\u00edvnu \u00falohu aj po\u010das testovania a ostrej prev\u00e1dzky. Po\u017eiadavky m\u00f4\u017eu zad\u00e1va\u0165 priamo do informa\u010dn\u00e9ho syst\u00e9mu KARAT a tie sa automaticky synchronizuj\u00fa v syst\u00e9me ALITEO. Z\u00e1kazn\u00edk vystupuje ako extern\u00fd pou\u017e\u00edvate\u013e syst\u00e9mu ALITEO, v ktorom prebieha v\u0161etka n\u00e1sledn\u00e1 komunik\u00e1cia o po\u017eiadavke. Z\u00e1kazn\u00edk tu potvrdzuje, \u017ee po\u017eiadavka bola \u00faspe\u0161ne vyrie\u0161en\u00e1, a schva\u013euje v\u00fdsledok.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pracovn\u00e9 v\u00fdkazy<\/h4>\n\n\n\n<p>V r\u00e1mci IS KARAT zaznamen\u00e1vame \u010das rie\u0161enia konkr\u00e9tnej po\u017eiadavky priamo v n\u00e1stroji ALITEO. \u010casov\u00e9 v\u00fdkazy pou\u017e\u00edvame ako podklad pre faktur\u00e1ciu z\u00e1kazn\u00edkom a v\u00fdpo\u010det miezd zamestnancov od v\u00fdvoj\u00e1rov a\u017e po administrat\u00edvnych pracovn\u00edkov. <\/p>\n\n\n\n<p>ALITEO tak prispieva k transparentn\u00e9mu a efekt\u00edvnemu riadeniu cel\u00e9ho projektov\u00e9ho cyklu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0158\u00edzen\u00ed helpdesku<\/strong><\/h2>\n\n\n\n<p>ALITEO zohr\u00e1va k\u013e\u00fa\u010dov\u00fa \u00falohu aj v procese riadenia helpdesku a starostlivosti o z\u00e1kazn\u00edkov, preto\u017ee n\u00e1m umo\u017e\u0148uje r\u00fdchlo a efekt\u00edvne vybavova\u0165 po\u017eiadavky z\u00e1kazn\u00edkov. Z\u00e1kazn\u00edci m\u00f4\u017eu svoje po\u017eiadavky jednoducho zad\u00e1va\u0165 prostredn\u00edctvom syst\u00e9mu IS KARAT, odkia\u013e sa okam\u017eite synchronizuj\u00fa do syst\u00e9mu ALITEO.<\/p>\n\n\n\n<p>V\u010faka kvalifika\u010dn\u00e9mu syst\u00e9mu m\u00f4\u017eeme r\u00fdchlo ur\u010di\u0165 povahu po\u017eiadavky, t. j. \u010di ide o chybu, dotaz alebo odborn\u00fa konzult\u00e1ciu. V pr\u00edpade chybov\u00fdch po\u017eiadaviek automaticky spust\u00edme proces okam\u017eit\u00e9ho pridelenia kompetentnej osoby, ktor\u00e1 ich bude rie\u0161i\u0165. Sledovanie spokojnosti z\u00e1kazn\u00edkov je pre n\u00e1s ve\u013emi d\u00f4le\u017eit\u00e9 a v\u010faka automatickej synchroniz\u00e1cii medzi IS KARAT a ALITEO m\u00f4\u017eu na\u0161i z\u00e1kazn\u00edci jednoducho sledova\u0165 stav svojich po\u017eiadaviek a najnov\u0161ie inform\u00e1cie o ich rie\u0161en\u00ed.<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek2-1024x539.jpg\" alt=\"\" class=\"wp-image-2094\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek2-1024x539.jpg 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek2-300x158.jpg 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek2-768x404.jpg 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2023\/08\/aliteo_clanek2.jpg 1332w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>ALITEO pon\u00faka aj mo\u017enos\u0165 automatiz\u00e1cie \u010dasti procesov. Napr\u00edklad pri vydan\u00ed z\u00e1platy na z\u00e1klade n\u00e1vrhu z\u00e1kazn\u00edka je z\u00e1kazn\u00edk automaticky informovan\u00fd o nasaden\u00ed z\u00e1platy.<\/p>\n\n\n\n<p>ALITEO n\u00e1m celkovo umo\u017e\u0148uje poskytova\u0165 vynikaj\u00face slu\u017eby z\u00e1kazn\u00edkom a r\u00fdchlo a efekt\u00edvne reagova\u0165 na ich po\u017eiadavky, \u010do prispieva k udr\u017eaniu vysokej \u00farovne spokojnosti z\u00e1kazn\u00edkov.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u013e\u00fa\u010dov\u00fd n\u00e1stroj na riadenie t\u00edmu, projektov a helpdesku<\/p>\n","protected":false},"featured_media":4605,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ako v KARAT Software pou\u017e\u00edvaj\u00fa ALITEO - ALITEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aliteo.com\/sk\/reference\/ako-v-karat-software-pouzivaju-aliteo\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ako v KARAT Software pou\u017e\u00edvaj\u00fa ALITEO - 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