{"id":3384,"date":"2024-11-21T11:42:55","date_gmt":"2024-11-21T11:42:55","guid":{"rendered":"https:\/\/aliteo.com\/?post_type=funkcionality&p=3384"},"modified":"2024-11-21T12:00:41","modified_gmt":"2024-11-21T12:00:41","slug":"sla","status":"publish","type":"funkcionality","link":"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"

 Service Level Agreement
<\/h2>
pre helpdesk, service desk alebo reklam\u00e1cie<\/div>
\"\"
 Sledujte merate\u013en\u00e9 ukazovatele kvality slu\u017eieb ako \u010das odozvy (response time) od prv\u00e9ho koment\u00e1ra a \u010das opravy (repair time) a\u017e po uzavretie \u00falohy.<\/div><\/div>
\"\"
Definujte pravideln\u00fd pracovn\u00fd \u010das a \u0161peci\u00e1lne v\u00fdnimky, ako s\u00fa sviatky \u010di dovolenky, aby ste presne sledovali re\u00e1lne \u010dasy rie\u0161enia.<\/div><\/div>
\"\"
Vytv\u00e1rajte SLA pravidl\u00e1 na z\u00e1klade atrib\u00fatov projektov\u00fdch \u00faloh a prior\u00edt, aby ste dok\u00e1zali adresova\u0165 r\u00f4zne potreby va\u0161ich klientov \u010di intern\u00fdch oddelen\u00ed.<\/div><\/div>
\"\"
Automatick\u00fd reset alebo zachovanie plynutia SLA term\u00ednov na z\u00e1klade zmien prior\u00edt alebo stavu \u00falohy.<\/div><\/div><\/div>
<\/div>\"\"<\/div><\/div><\/div>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

vari\u00e1cie zml\u00fav, nastaven\u00ed a pracovnej doby<\/p>\n","protected":false},"featured_media":3388,"template":"","categories":[],"acf":[],"yoast_head":"\nSLA - ALITEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA - ALITEO\" \/>\n<meta property=\"og:description\" content=\"vari\u00e1cie zml\u00fav, nastaven\u00ed a pracovnej doby\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/\" \/>\n<meta property=\"og:site_name\" content=\"ALITEO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-21T12:00:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1680\" \/>\n\t<meta property=\"og:image:height\" content=\"1984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 min\u00fata\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/\",\"url\":\"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/\",\"name\":\"SLA - ALITEO\",\"isPartOf\":{\"@id\":\"https:\/\/aliteo.com\/#website\"},\"datePublished\":\"2024-11-21T11:42:55+00:00\",\"dateModified\":\"2024-11-21T12:00:41+00:00\",\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/aliteo.com\/#website\",\"url\":\"https:\/\/aliteo.com\/\",\"name\":\"ALITEO\",\"description\":\"Just another WordPress site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/aliteo.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"sk-SK\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SLA - ALITEO","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/","og_locale":"sk_SK","og_type":"article","og_title":"SLA - ALITEO","og_description":"vari\u00e1cie zml\u00fav, nastaven\u00ed a pracovnej doby","og_url":"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/","og_site_name":"ALITEO","article_modified_time":"2024-11-21T12:00:41+00:00","og_image":[{"width":1680,"height":1984,"url":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Predpokladan\u00fd \u010das \u010d\u00edtania":"1 min\u00fata"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/","url":"https:\/\/aliteo.com\/sk\/funkcionality\/sla\/","name":"SLA - ALITEO","isPartOf":{"@id":"https:\/\/aliteo.com\/#website"},"datePublished":"2024-11-21T11:42:55+00:00","dateModified":"2024-11-21T12:00:41+00:00","inLanguage":"sk-SK","potentialAction":[{"@type":"ReadAction","target":["https:\/\/aliteo.com\/sk\/funkcionality\/sla\/"]}]},{"@type":"WebSite","@id":"https:\/\/aliteo.com\/#website","url":"https:\/\/aliteo.com\/","name":"ALITEO","description":"Just another WordPress site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/aliteo.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"sk-SK"}]}},"_links":{"self":[{"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/funkcionality\/3384"}],"collection":[{"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/funkcionality"}],"about":[{"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/types\/funkcionality"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/media\/3388"}],"wp:attachment":[{"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/media?parent=3384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aliteo.com\/sk\/wp-json\/wp\/v2\/categories?post=3384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}