General Terms and Conditions

Terms and Conditions for Use of the ALITEO

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions of KARAT Software a. s., with its registered office at Dvořákova 2881/77, Přerov, 750 02 Přerov, Czech Republic, Company ID: 25352687, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section B, Insert 1413 (hereinafter referred to as the “Provider”), govern, in accordance with the second sentence of Section 2373(1) of Act No. 89/2012 Coll., as amended (the “Civil Code”), the mutual rights and obligations of the contractual parties regarding the use of the software product Aliteo (hereinafter referred to as the “Application”) by the User.

1.2. For the purposes of these Terms and Conditions, the User shall mean a natural person, a legal entity, or a self-employed person (freelancer) (hereinafter referred to as the “User”) who enters into a license agreement with the Provider in accordance with these Terms and Conditions in order to use the Application. Based on the license agreement, the User also obtains a data storage space typically referred to as a “project” or “company”, where they are entitled to invite additional users of their choosing, share stored data with them, and manage their access rights within the project and the stored data.

1.3. The Application “Aliteo” is a software product developed by the Provider, who holds all copyrights to the Application, which is made available to the User based on a license agreement concluded remotely. The terms of this license agreement are governed by these Terms and Conditions. The User is only authorized to use the Application under a license agreement concluded in this manner.

1.4. The license agreement is drawn up in Czech, or optionally in another language, whereas in case of any dispute, the Czech version shall prevail. By agreeing to a new version of these Terms and Conditions, any previous license terms shall cease to be valid, and the new version becomes an integral part of the license agreement.

1.5. The license agreement is concluded by electronic means through the completion and submission of the registration form on the Provider’s website, based on which the Application will be provided to the User.

1.6. The term “license” refers to the granting of the right to use the Application under the license agreement and these Terms and Conditions, and in accordance with the scope, manner, and conditions specified in the license agreement and/or these Terms and Conditions.

1.7. The license fee is a payment (tariff) determined according to the Provider’s price list published at https://www.aliteo.com/cenik, and forms an integral part of these Terms and Conditions. By paying the license fee, the User obtains the right to use the Application under the license agreement and these Terms and Conditions for the period for which the right was acquired.

1.8. By entering into this agreement, the parties also enter into a Non-Disclosure Agreement (NDA) concluded remotely, which shall bind the Provider for an indefinite period, including after the termination of all contractual relationships under these Terms and Conditions.

1.9. The Provider and the User are hereinafter jointly referred to as the “Contracting Parties”.

1.10. For the avoidance of doubt, the Contracting Parties agree that by accepting these Terms and Conditions, a license agreement, an NDA, and a data processing agreement are concluded between them.

2. CONCLUSION OF THE LICENSE AGREEMENT

2.1. The User shall register with the Provider by selecting the option “register” and completing the registration form available at https://app.aliteo.com/, and by submitting the completed form to the Provider by clicking the relevant button. During registration, the User is obliged to provide accurate and truthful information. Following the submission of the registration request to the Provider, the User will be granted access to use the Application. The license agreement is deemed concluded upon such access being granted. By submitting the completed registration form, the User expresses consent to these Terms and Conditions and confirms that they have familiarized themselves with their content.

2.2. Based on the User’s registration under Article 2.1, a user account will be created for the User. Through this account, the User may perform administrative management of the Application for their company or the entity they have created, and manage and control accounts of other users in accordance with Article 2.9.

2.3. The User is obliged to update the information provided in the user account whenever such information changes. The data provided by the User in the user account are considered accurate by the Provider.

2.4. Access to the user account is protected by a username and password. The User is required to maintain confidentiality regarding login credentials and acknowledges that the Provider bears no responsibility for any breach of this obligation by the User.

2.5. The User acknowledges that the Provider is not obliged to conclude a license agreement, particularly with individuals or entities that have previously committed material breaches of the license agreement (including these Terms and Conditions).

2.6. The Provider is entitled to limit the functionality of the user account (without data loss for the User – by switching to the Basic version, as defined at https://www.aliteo.com/cenik) if the User fails to fulfill their financial obligations to the Provider or breaches obligations under the license agreement. If the User violates any of the obligations set out in Articles 5.9 to 5.13, 5.16 to 5.19, and 5.22 of these Terms and Conditions, the Provider has the right to fully delete the User’s account. The User acknowledges that the deletion of their account may also result in the removal of any illegal content they may have uploaded to the Application. This provision does not prevent a user account from having multiple Users with administrator rights.

2.7. The Provider undertakes to make every reasonable effort to ensure that the Application is available to the User 24/7 (twenty-four hours a day, seven days a week). The User acknowledges that the user account may not be continuously accessible, particularly due to necessary maintenance of the Provider's or third parties’ hardware and software systems. The Provider shall, where possible, notify the User of such maintenance at least 10 days in advance.

2.8. Other individuals may also access and use the Application if granted access by the User. The User has the authority to manage and approve access and registrations of other users, add or remove users, and assign different levels of user permissions.

2.9. The User agrees to the use of remote communication tools in concluding the license agreement. Any costs incurred by the User from using such communication tools (especially internet connection fees and telephone charges) are borne by each Contracting Party individually. 

3. SUBJECT OF THE LICENSE AGREEMENT

3.1. Under the license agreement, the Provider undertakes to grant the User the right to use the Application (license), in the manner and to the extent specified in these Terms and Conditions, which also form part of the license terms.

3.2. The basic version of the Application, together with related services, is provided to the User free of charge. The extended version of the Application with additional functionality, along with related services, is provided for a fee. The functionality of the Application is described in Article 6.

3.3. The specific paid versions of the Application and related services (the "Service Tariffs") and the fees for these paid versions are defined in more detail on the website https://www.aliteo.com/cenik and in Article 6. For the avoidance of doubt, the Provider states that the license fee is included in the tariff payment.

3.4. The Application and its functionalities may be modified during the validity of the license agreement, particularly as a result of patches, updates, or other changes to the Application. The Provider provides the User with access to the Application in the version valid at the time of the conclusion of the license agreement and reserves the right to change and modify the Application at any time without prior notice, including its features, configuration, user interface, and all other properties. By accepting these Terms and Conditions, the User agrees to such modifications. To avoid any doubt, these potential changes apply to both existing and future Users.

4. LICENSE TO USE THE APPLICATION

4.1. The Provider grants the User a non-exclusive license to use the Application.

4.2. The license is granted without territorial limitation.

4.3. The license is time-limited, based on the tariff selected and paid for by the User. Prior to concluding the license agreement, the User is authorized to use the Application only to the extent necessary to take steps leading to the conclusion of the license agreement.

4.4. The User is authorized to use the Application solely for their own purposes, which also includes providing [ITSM services] to other legal or natural persons or entities (i.e., end users outside the User’s company).

4.5. The scope of use of the Application may be restricted by technical measures protecting the rights of the Provider.

4.6. The User may only use the Application for the purpose defined in the license agreement (license terms) and in accordance with the intended purpose of the Application. Use of the Application through automated processes or bots is not permitted. This restriction does not apply if the User integrates the Application with third-party software.

4.7. The extent of the Application’s use is determined by the specific service tariff. During the validity of the license agreement, the User may change from the basic version of the Application to a paid version or change the tariff of the paid version. The Provider may refuse such a change. The actual ability to change the version or tariff may also be limited by the Application’s capabilities. The scope of usage may be restricted by the Provider’s technical protective measures.

4.8. The User is not obligated to use the license.

4.9. The User may not transfer any rights forming part of the license, in whole or in part, to any third party without the Provider’s prior written consent. The User may not assign rights or obligations under this license to any third party without the Provider’s prior written consent.

4.10. In the event of patches, updates, or other modifications to the Application made by the Provider, the license shall also apply to the modified version of the Application.

5. USE OF THE APPLICATION BY THE USER

5.1. The User acknowledges that the Application is protected by copyright. The User undertakes not to engage in any activities that could enable them or third parties to use the Application unlawfully.

5.2. The User is not authorized to bypass, remove, or limit mechanisms that serve to protect the Provider’s rights.

5.3. The User may not remove the Provider’s logo or other labels from the Application, nor labels of any third party.

5.4. The User acknowledges that proper use of the Application may require interoperability with other software programs (e.g., operating systems). The Provider guarantees functionality of the Application if minimum hardware and software requirements for web browsers (e.g., the latest versions of Chrome, Edge, Mozilla, Safari) are met. The User also acknowledges that notifications from ALITEO are primarily tested for proper rendering in Apple Mail, Gmail, and Outlook. The Provider is not responsible for display issues in other email clients not listed. To ensure optimal functionality of notifications, one of the supported email clients should be used.

5.5. The rights and obligations between the Provider and the User in connection with the use of the Application are governed by the License Agreement and these Terms and Conditions. Under Section 1751 of the Civil Code, these Terms and Conditions form an integral part of every License Agreement concluded in accordance with them. The Provider is entitled to unilaterally modify the Terms and Conditions. The Provider must inform the User of such changes via the email address registered in the Application, at least 30 days before the new version takes effect, using one of the communication methods described in Article 8.3. If the User disagrees with the changes, they must cancel their account. If the User does not notify the Provider of disagreement within 30 days, the changes are deemed accepted.

5.6. The User acknowledges that the Provider may transfer its rights to the Application to a third party after the License Agreement is concluded, including the domain under which the Application is operated. In that case, the third party assumes the Provider’s rights and obligations, and the Agreement remains valid. The User gives prior consent to such a transfer under Section 1895 of Act No. 89/2012 Coll., the Civil Code.

5.7. A User acting as a business declares that they enter into the Agreement with the Provider as an entrepreneur in connection with their business activities and acknowledges that they are not entitled to consumer rights under the Civil Code.

5.8. The User agrees not to use the Application to transmit, in any form, content that is inappropriate, misleading, harmful, damaging to the Provider or third parties, or contrary to good morals.

5.9. The User may not store or enable the transfer of content through the Application that is illegal under Czech law, including content that infringes copyrights or other intellectual property rights, promotes hatred or discrimination, or violates competition protection laws.

5.10. The User must not store content in the Application that imitates third-party services or applications for the purpose of misleading users (phishing).

5.11. The User may not store content in the Application that harms the reputation or legitimate interests of the Provider (including links to such content).

5.12. The User may not use the Application to spread computer viruses.

5.13. The User may not use mechanisms, tools, software, or procedures through the Application that could negatively affect the Provider’s infrastructure, internet security, or other users.

5.14. The User acknowledges that, pursuant to Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended, the Provider is not liable for content stored by the User. The User further acknowledges that the Provider is not responsible for the User’s unlawful conduct (e.g., trademark infringement, trade name misuse).

5.15. If a third party asserts rights against the Provider in connection with content stored or distributed by the User via the Application, the Provider shall inform the User and request rectification. If the User fails to remedy the situation without undue delay, the Provider may make such content inaccessible to third parties. If legal claims are brought against the Provider due to the User’s use of the Application, the User undertakes to provide all necessary documents and cooperation required for resolving the dispute.

5.16. The User agrees not to distribute hateful content, pornography, incitement to violence, or content violating fundamental human rights or freedoms, or any content that could damage the Provider’s reputation.

5.17. The User undertakes not to use the Application for illegal activities.

5.18. The User agrees not to send bulk messages or spam via the Application.

5.19. The Provider may block content distributed via the Application that violates these Terms if the User fails to remove such content after being notified. To investigate alleged violations, the Provider may inspect the User’s content within the Application, with the User's consent. The Provider undertakes to treat such information as confidential and handle it as the User’s trade secret.

5.20. The User agrees to protect their login credentials and not share or otherwise disclose them to third parties. If the User becomes aware of misuse of their credentials, they shall immediately notify the Provider at the email address listed on the Provider’s website. The Provider may block the credentials and issue new ones.

5.21. The User agrees to use their account exclusively for themselves and not to share it with third parties. Without the Provider’s knowledge and consent, the User may not transfer their account. For the avoidance of doubt, third-party users granted access via the Application’s settings are not considered unauthorized.

5.22. The User is prohibited from modifying the Application in any way, altering its appearance or functions, or engaging in activities that may overload, destabilize, compromise, or disrupt the Application or related hardware/software.

5.23. If the User shares Application content with others (e.g., within a shared project or team), they agree that those persons may freely use, store, copy, transfer, display, and communicate the shared content.

5.24. The User acknowledges and agrees that if they upload content into a project owned by another User, the owner may delete, restrict, or block this content at any time, and vice versa if such rights were granted via the Application’s settings.

6. FEES FOR USING THE APPLICATION, DUE DATES AND PAYMENT METHODS

6.1. The Provider is entitled to charge the User a fee for using the Application in accordance with the pricing listed at https://www.aliteo.com/cenik and the tariff selected by the User.

6.2. The basic version of the Application and related services are provided free of charge.

6.3. The extended version of the Application and related services are provided for a fee. The specific paid versions of the Application and related services, including the Provider’s remuneration for each paid version, are listed at https://www.aliteo.com/cenik.

6.4. The Provider’s fee is payable monthly, in recurring monthly intervals starting from the date the first monthly fee becomes due (the “billing month”). The first fee becomes due:

6.4.1. on the day following the conclusion of the license agreement, or
6.4.2. on the day following the change from the basic version to the paid version of the Application.

6.5. The User shall pay the Provider’s fee via the payment gateway available at https://app.aliteo.com/ under the “Company Settings” section.

6.6. The User acknowledges that if they enable recurring payments in the Application for fulfilling obligations related to the Provider’s fee, these payments will be processed automatically on a monthly or yearly basis (based on the User’s selection) and for an indefinite period. The amount is based on the selected tariff and the number of users (typically ranging from €4 to €10 per user). If the User wishes to stop or change these payments, they must do so in the Application’s settings, and such a change becomes valid only after it is made by the User.

6.7. If the User changes their service tariff, the fee applicable will be the tariff valid as of the first day of the current billing month.

6.8. This article does not affect the Provider’s right to offer licenses or related services under individually agreed pricing terms.

6.9. The User acknowledges that when using the free version of the Application, advertisements from the Provider or third parties may be displayed.

6.10. The Provider is a VAT payer.

6.11. After receiving payment, the Provider shall issue a tax invoice and send it to the User’s registered email address in the Application. The invoice will also be available for download under “Company Settings” at https://app.aliteo.com/.

6.12. If the User delays payment of the fee, the Provider may limit access to the User’s account without deleting the stored data.

7. TERMINATION AND WITHDRAWAL FROM THE LICENSE AGREEMENT

7.1. A User who qualifies as a consumer within the meaning of Section 419 of the Civil Code is entitled, pursuant to Section 1818 of the Civil Code, to withdraw from the license agreement only before the Provider has commenced performance. The User agrees that the Provider shall begin performance of the license agreement immediately after its conclusion.

7.2. The Provider may withdraw from the license agreement if the User breaches any obligation arising from the license agreement (including the license terms) or infringes the Provider’s copyright to the Application. The User may withdraw from the license agreement if the Provider breaches its obligations under the license agreement and/or the NDA and/or the data processing agreement.

7.3. The Contracting Parties agree that any withdrawal from the agreement shall be effective ex nunc (from the time of delivery onward), and that any performance already provided shall not be returned. The withdrawal must be made in writing and becomes effective on the date of delivery to the other Contracting Party.

7.4. The User may terminate the agreement at any time with effect at the end of the billing month by submitting written notice via email to the Provider, or by deleting the user account directly in the Application. The User acknowledges that deleting their user account may result in the deletion of all data uploaded by them to the Application.

8. PROVIDER’S LIABILITY, DEFECTIVE PERFORMANCE, COMPENSATION FOR DAMAGES

8.1. The User is obliged to check the functionality of the Application without undue delay after it has been made accessible.

8.2. The User acknowledges that temporary unavailability or limitation of the Application may occur, especially due to upgrades and maintenance, force majeure, third-party or User actions, power outages, or loss of connectivity. For the purposes of these Terms and Conditions, “force majeure” shall include, among other things: (i) server or hardware failure used to operate the Application, or (ii) unavailability of the Application due to failures in third-party services.

8.3. The User must report any malfunctions, discrepancies, or defects in the Application to the Provider without undue delay, using the contact email listed on the Provider’s website. The Provider undertakes to resolve the reported issue without undue delay. Within 10 days of receiving the report, the Provider shall confirm receipt to the User’s email registered in the Application. The Provider further undertakes to inform the User, within 30 days of receiving the report, how the issue was resolved, or in more complex cases, to inform the User about the planned solution and estimated time of resolution. Technical support is provided via email and voice communication; contact details are published on the Provider’s website.

8.4. The User acknowledges that the Provider is not liable for the results of actions for which the Application is used. However, the Provider is responsible for ensuring the proper functioning of the Application.

8.5. The Provider is not liable for defects caused by unauthorized intervention in the Application or use contrary to its specification by the User or third parties.

8.6. Unless agreed otherwise, the Provider is not responsible for the functionality of the User’s data network, public data network, User’s hardware, data backups, the condition of the User’s other software, or third-party interventions in such software.

8.7. The Parties agree that the Provider shall not be liable for any loss or misuse of content in the Application, regardless of cause (including force majeure, third-party or User actions, outages, or disconnection). In such cases, the User waives any right to compensation. The Provider shall, however, ensure that the User can export project and task data in JSON format without restriction.

8.8. The Provider is not liable for any damage (including lost profits) caused by use of the Application, interruption or restriction of access, or termination of service. The User waives any right to claim compensation in such cases.

8.9. The Provider is not responsible for any damages, lost profits, or losses suffered by the User due to force majeure, improper software use, or incorrect data input. The Provider offers no warranty and is not liable for errors or defects in third-party products integrated into the Application.

8.10. The Provider is not responsible for the content of the Application. The User is solely responsible for all content within the Application.

8.11. The Provider is not responsible for any defects caused by third-party actions, technologies, or incorrect integration of the Application by parties other than the Provider.

8.12. Unless otherwise agreed, rights arising from defective performance are governed by the applicable legal regulations, in particular Sections 1914 et seq. of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended. The Parties agree that the Provider is liable only for willful or grossly negligent breaches. The User may assert claims regarding defects via email.

8.13. If the User suffers damage related to a defect (unless caused intentionally or by gross negligence), the Parties agree that any compensation for such damage, including loss of profit, shall be limited to the amount of the monthly tariff paid by the User for the month preceding the damage. The Parties acknowledge that this amount represents the maximum foreseeable loss based on all relevant circumstances.

8.14. If the Application is unavailable for more than 24 but less than 48 hours in a given month, the Provider shall reimburse 40% of the monthly tariff paid.

8.15. If the Application is unavailable for more than 48 but less than 360 hours in a given month, the Provider shall reimburse 55% of the monthly tariff paid.

8.16. If the Application is unavailable for more than 360 hours in a given month, the Provider shall reimburse 100% of the monthly tariff paid.

8.17. The Provider is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

8.18. Out-of-court handling of consumer complaints is provided by the Provider via the email address listed on its website. Information about the complaint resolution will be sent to the User’s email address.

8.19. For out-of-court resolution of consumer disputes, the competent authority is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869. The online dispute resolution platform is available at: https://ec.europa.eu/consumers/odr.

8.20. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, https://evropskyspotrebitel.cz, serves as a contact point pursuant to Regulation (EU) No. 524/2013 on online dispute resolution.

8.21. The Office for Personal Data Protection supervises personal data protection. The Czech Trade Inspection Authority supervises, among other things, compliance with the Consumer Protection Act.

9. INFORMATION SECURITY, PERSONAL DATA PROTECTION, GDPR, DATA PROCESSING AGREEMENT

9.1. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR” or the “Regulation”), the Parties also enter into this Data Processing Agreement. Under this Agreement, the Provider acts as the Processor and the User as the Controller. For the purposes of this Article, these designations shall apply. For the avoidance of doubt, the terms of this Data Processing Agreement are defined in this Article and form an integral part of the License Agreement and the Terms and Conditions (collectively referred to as the “Agreement”).

9.2. The Processor undertakes to maintain confidentiality regarding any confidential information. The Processor shall not use any confidential information for itself or third parties without the prior written consent of the Controller, especially where it would conflict with the Controller’s interests. The Processor shall ensure compliance with this obligation by its employees, agents, statutory bodies, board members, partners, or any other persons who have access to the Application.

9.3. The Processor shall not access any information uploaded by the Controller into the Application unless necessary to ensure operation or maintenance of the Application. Such information shall be kept confidential. Confidential information does not include information that becomes public without breach of this Agreement. These obligations remain in force even after the termination of the License Agreement.

9.4. The Controller agrees to the processing of the following personal data: first name, last name, and email address (together, the “Personal Data”).

9.5. The Controller consents to the processing of Personal Data for the purpose of managing the user account, fulfilling rights and obligations under the License Agreement, and receiving information and commercial communications.

9.6. The Controller acknowledges that they are obliged to provide accurate and truthful Personal Data (during registration or within the user account) and to update it promptly if changed.

9.7. Personal Data will be processed for the time necessary to fulfill the Agreement. The data will be processed electronically.

9.8. The Controller confirms the accuracy of the Personal Data and acknowledges that its provision is voluntary. The Controller is aware that they may withdraw consent to data processing by written notice to the Processor.

9.9. If the Controller believes the Processor is processing Personal Data in violation of privacy rights or legal regulations, especially if the data is inaccurate, they may request an explanation or demand correction, blocking, supplementation, or deletion. If justified, the Processor shall rectify the situation without delay. If not, the Controller may contact the Office for Personal Data Protection directly.

9.10. Upon request, the Processor shall provide the Controller with information about the processing of their Personal Data within 30 days. The Processor may charge a reasonable fee for this information, not exceeding the actual cost.

9.11. The Controller consents to receiving service-related and commercial emails from the Processor.

9.12. This Data Processing Agreement covers the Processor’s obligation to process Personal Data under Article 9.4, obtained in connection with the performance of the License Agreement and the Terms.

9.13. The Controller confirms that they are a data controller under the GDPR and process the Personal Data described in Article 9.4 lawfully and with proper justification, and have informed the data subjects accordingly.

9.14. The Controller further declares that they are authorized to engage the Processor to process the specified Personal Data within the scope and for the purposes defined in this Agreement.

9.15. The processing period shall last for the duration of the Agreement, or until: a) consent is withdrawn, b) the Controller or data subject requests termination, or c) the Agreement terminates.

9.16. The Processor shall process Personal Data by collection, in electronic form, and only for the purpose of fulfilling its obligations under the Agreement. Other use requires legal grounds.

9.17. Both Parties undertake to inform each other of any issues that may affect proper and timely fulfillment of this Agreement.

9.18. The Parties shall cooperate as necessary to comply with Articles 32 to 36 of the GDPR, ensuring appropriate security of processed data.

9.19. The Processor shall assist the Controller in meeting obligations under GDPR Articles 16 to 21 (data subject rights).

9.20. The Processor must implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, especially as outlined in Article 32(1)(b) and (c) GDPR.

9.21. If the Processor requires any documents or materials to fulfill its obligations under this Agreement or the GDPR, the Controller shall provide them without undue delay upon request.

9.22. In the event of a data breach, the Processor shall notify the Controller without undue delay, via the Controller’s registered email. The Controller is solely responsible for maintaining a valid and up-to-date email address.

9.23. The Controller is responsible for fulfilling the information obligation under Articles 13 and 14 of the GDPR to the data subjects whose Personal Data is being processed.

9.24. The Processor may engage a sub-processor only with the Controller’s prior consent. Any sub-processor must be bound by the same data protection obligations as those in this Agreement. If the sub-processor fails to comply, the Processor remains fully liable.

9.25. The Processor shall comply with the GDPR and all other applicable data protection laws. The Processor shall act with due care and in accordance with the Controller’s lawful instructions.

9.26. The Processor is responsible for ensuring its employees and partners who access Personal Data maintain confidentiality and comply with all security obligations. The Processor shall supervise their compliance.

9.27. Once the purpose for processing Personal Data ends, the Processor shall cease processing and destroy the data in accordance with the Controller’s instructions and the GDPR.

9.28. The Processor may not create copies or duplicates of Personal Data without the Controller’s knowledge and consent, except for necessary backup copies required for system integrity and legal compliance.

9.29. This Data Processing Agreement becomes valid and effective on the effective date of the Agreement of which it forms a part, and it is concluded for an indefinite term.

9.30. This Data Processing Agreement terminates upon termination of the Agreement. Upon termination, the Processor shall destroy all Personal Data received under this Agreement within the legal time limits. Any matters not governed by this Agreement shall be subject to Czech law and the GDPR, effective from May 25, 2018.

10. FINAL PROVISIONS

10.1. The Contracting Parties agree that the governing law shall be the legal system of the Czech Republic, and the competent court shall be the local court of the Provider.

10.2. All actions under this Agreement shall be carried out by both Parties via electronic email communication using the email addresses they provided for the performance of this Agreement. The agreed email address of the User is the one registered in the Application. The agreed email address of the Provider is the one listed on the Application’s website.

10.3. Any disputes arising from or in connection with this Agreement shall first be resolved amicably. If an amicable resolution is not reached within one month from the date one Party notifies the other of the existence of a dispute or presents a proposal for its resolution, the dispute shall be submitted to a competent general court upon the proposal of either Party.

10.4. Legal actions, notifications, or other communications—including potential notices—under these Terms may be made in writing or via email, using the Provider’s email address published on its website and the User’s email address provided during account creation or subsequently updated and notified to the Provider.

10.5. Deviating provisions from the license terms/Terms and Conditions may be agreed upon in a separate written license agreement. The provisions of such a separate license agreement shall prevail over these Terms and Conditions in the event of conflict.

10.6. The Terms and Conditions form an integral part of the license agreement. The Provider may amend or supplement the Terms and Conditions. Such changes do not affect rights and obligations that arose while a previous version was in effect.

10.7. If the User ceases to exist, the rights and obligations under the license agreement transfer to its legal successor.

10.8. The Contracting Parties declare that neither considers itself to be a weaker party, whether in terms of obligations established by the Agreement, the negotiation process, or the content of the Agreement. They also confirm that the Agreement is mutually beneficial.

10.9. If any provision of these Terms and Conditions is or becomes invalid or ineffective, such invalidity or ineffectiveness shall not affect the validity of the Agreement or the remaining provisions, provided the invalid or ineffective clause is severable from the rest of the Agreement or Terms.

10.10. The User confirms that they have read these Terms and Conditions thoroughly, understood their content, and that the meaning of all provisions was sufficiently explained. The User fully and unconditionally accepts these Terms and Conditions, which is confirmed by submitting the completed registration form under Article 2.1. The User also confirms that the Terms do not contain any provision that is incomprehensible, unusually disadvantageous, or that could not reasonably be expected under Sections 1753 and 1800 of the Civil Code.

10.11. The Processor declares that all data and data transfers from the ALITEO service to any other application via the Google API will comply with Google’s API Services User Data Policy, including its requirements: https://developers.google.com/terms.

10.12. In the event of discrepancies between language versions, the Czech version of the Terms and Conditions shall prevail.

10.13. These Terms and Conditions are valid and effective as of September 20, 2022.

KARAT Software a.s.
Dvořákova 2881/77
750 02 Přerov
Czech Republic