{"id":4593,"date":"2025-10-20T13:07:16","date_gmt":"2025-10-20T13:07:16","guid":{"rendered":"https:\/\/aliteo.com\/reference\/aliteo-in-ice-industrial-services-a-s\/"},"modified":"2025-10-22T14:11:02","modified_gmt":"2025-10-22T14:11:02","slug":"aliteo-at-ice-industrial-services-a-s","status":"publish","type":"referencie","link":"https:\/\/aliteo.com\/en\/reference\/aliteo-at-ice-industrial-services-a-s\/","title":{"rendered":"ALITEO at ICE Industrial Services a.s."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">ICE Industrial Services a.s. has been on the market since 2012 and has completed over 800 projects in 32 countries for more than 150 clients. In less than 10 years, it has grown into one of the fastest-growing automation companies in the Czech Republic \u2014 and likely in Europe as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Challenges before implementing ALITEO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before the end of 2023, ICE Industrial Services a.s. faced typical challenges of a service and project-based company:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Communication between customers and the service team was not fully unified<\/strong>, which made it difficult to maintain workflow continuity between shifts. As a result, there was <strong>more frequent use of service support outside the scope of the service contract.<\/strong><\/li>\n\n\n\n<li><strong>Inconsistent process for approving service interventions.<\/strong> The maintenance manager was often unaware of the interventions, making it necessary to retroactively prove the work performed.<\/li>\n\n\n\n<li><strong>Information was not shared in real time<\/strong>, which complicated planning, reporting, and invoicing.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why ALITEO?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The company needed a solution that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>can <strong>automatically create tasks based on events in the KARAT ERP system<\/strong>,<\/li>\n\n\n\n<li>allows for an <strong>unlimited number of external users<\/strong>,<\/li>\n\n\n\n<li>has a <strong>modern, user-friendly interface<\/strong> familiar from the company\u2019s internal environment,<\/li>\n\n\n\n<li>and provides seamless integration between ALITEO and KARAT.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ALITEO was chosen because it was the only solution that met all these requirements and made it possible to manage the entire service process within a single environment \u2013 from error reporting to invoicing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Overview of managed processes in ALITEO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The implementation of ALITEO connected all key parts of ICE\u2019s processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong style=\"color: #208083;\">Customer service requests are automatically transformed into project tasks.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">SLA management ensures control over technicians\u2019 response times.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Work report approvals take place directly within the system.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">The customer\u2019s maintenance manager always has a clear overview of the status of service interventions.<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-1024x618.png\" alt=\"\" class=\"wp-image-4586\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-1024x618.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-300x181.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4-768x463.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice4.png 1238w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Project management<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ALITEO<\/strong> <strong>monitors the progress of customer projects and prevents anything from being overlooked.<\/strong><br>Each service intervention, <strong>request, or change has its assigned owner, deadline, and status.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Product management and sales<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Automatic task creation from KARAT<\/strong> reduces errors and saves time.<br>The CRM section of ALITEO enables tracking of customer communication and SLA response times.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Procurement and engineering<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requests for parts, components, or service visits are directly linked to tasks and projects<\/strong>.<br>Manual data transfers between departments are eliminated.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Production, packaging, marketing<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tasks are assigned based on current capacities<\/strong> and on-call shifts.<br>ALITEO provides an overview of all team tasks, including external ones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits and advantages of using ALITEO<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><strong>Situation<\/strong><\/th><th><strong>Before ALITEO<\/strong><\/th><th><strong>After ALITEO<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>Customer communication<\/strong><\/td><td>Unclear emails and duplications<\/td><td>Automated tasks and SLA tracking<\/td><\/tr><tr><td><strong>Work report approvals<\/strong><\/td><td>Manual, unclear<\/td><td>Directly in the system, with digital signatures<\/td><\/tr><tr><td><strong>Reporting and oversight<\/strong><\/td><td>Fragmented<\/td><td>Complete overview in the dashboard<\/td><\/tr><tr><td><strong>Service on-call duty<\/strong><\/td><td>Risk of support overuse<\/td><td>Automatic SLA validity verification<\/td><\/tr><tr><td><strong>Internal task handover<\/strong><\/td><td>Phone calls and notes<\/td><td>Clear assignment based on shifts<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Key benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong style=\"color: #208083;\">Technician protection \u2013 the system prevents service interventions outside the paid on-call period.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">One tool for the entire process.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Automated communication with the customer.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Protection of ICE from errors and ambiguities.<\/strong><\/li>\n\n\n\n<li><strong style=\"color: #208083;\">Efficient task handover between on-call shifts.<\/strong><\/li>\n<\/ul>\n\n\n<div id=\"div_block-2-276\" class=\"ct-div-block\" ><div id=\"text_block-3-276\" class=\"ct-text-block\" >\u201eALITEO helped us automate service communication, reduce the risk of errors, and keep everything under control \u2013 from error reporting to approved invoicing.\"<\/div><div id=\"div_block-4-276\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-8-276\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ICE.png\" class=\"ct-image\"\/><div id=\"div_block-9-276\" class=\"ct-div-block\" ><div id=\"text_block-14-276\" class=\"ct-text-block\" >Milo\u0161 Dra\u017ean, ERP programmer<\/div><div id=\"text_block-15-276\" class=\"ct-text-block\" >ICE Industrial Services a.s.<\/div><\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Challenges and solutions<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Challenges during implementation<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Changing established habits in customer interactions.<\/li>\n\n\n\n<li>The need to connect the existing KARAT system with the new ALITEO environment.<\/li>\n\n\n\n<li>Setting up processes for an unlimited number of external users.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How they were overcome<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The implementation was carried out in close cooperation with the ALITEO team<\/strong>, which assisted with process setup and API integration.<\/li>\n\n\n\n<li><strong>Gradual adoption of the system across individual projects<\/strong> allowed employees to quickly understand its benefits.<\/li>\n\n\n\n<li>The internal team at ICE Industrial Services a.s. is now <strong>able to independently expand ALITEO\u2019s functionality<\/strong> to meet new customer needs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1024x640.png\" alt=\"\" class=\"wp-image-4583\" srcset=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1024x640.png 1024w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-300x188.png 300w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-768x480.png 768w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3-1536x960.png 1536w, https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ice3.png 1656w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Conclusion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ICE Industrial Services a.s. now uses ALITEO as a central tool for service, project management, and customer communication. Thanks to its integration with the KARAT system, the company has become a digitally prepared factory \u2013 <strong>Digital Factory Ready<\/strong>.<\/p>\n\n\n<div id=\"div_block-2-276\" class=\"ct-div-block\" ><div id=\"text_block-3-276\" class=\"ct-text-block\" >\u201eALITEO brought order to the complex environment of service and production. If you want to keep everything under control, we recommend it to you as well.\"<\/div><div id=\"div_block-4-276\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-8-276\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2025\/10\/ICE.png\" class=\"ct-image\"\/><div id=\"div_block-9-276\" class=\"ct-div-block\" ><div id=\"text_block-14-276\" class=\"ct-text-block\" >Milo\u0161 Dra\u017ean, ERP programmer<\/div><div id=\"text_block-15-276\" class=\"ct-text-block\" >ICE Industrial Services a.s.<\/div><\/div><\/div><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICE Industrial Services a.s. is an innovative technology company focused on the automation, robotization, and digitalization of manufacturing processes.<\/p>\n","protected":false},"featured_media":4578,"template":"","class_list":["post-4593","referencie","type-referencie","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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