{"id":4521,"date":"2024-11-21T11:42:55","date_gmt":"2024-11-21T11:42:55","guid":{"rendered":"https:\/\/aliteo.com\/?post_type=funkcionality&p=4521"},"modified":"2025-09-19T14:18:05","modified_gmt":"2025-09-19T14:18:05","slug":"sla","status":"publish","type":"funkcionality","link":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"

 Service Level Agreement
<\/h2>
for helpdesk, service desk, or complaints<\/div>
\"\"
Track measurable service quality indicators such as response time from the first comment and repair time until the task is closed.<\/div><\/div>
\"\"
Define regular working hours and special exceptions such as holidays or vacations to accurately track actual resolution times.<\/div><\/div>
\"\"
Create SLA rules based on project task attributes and priorities to effectively respond to the different needs of your clients or internal departments.<\/div><\/div>
\"\"
Automatic reset or continuation of SLA timers based on priority or task status changes.<\/div><\/div><\/div>
<\/div>\"\"<\/div><\/div><\/div>\n\n\n

<\/p>\n\n\n

\n
\n

See for yourself what ALITEO does.<\/h2>

Test these features \u2013 easily and FREE.<\/p> Try ALITEO<\/a> <\/div>\n

\n \"\" <\/div>\n Try ALITEO<\/a> <\/div>\n ","protected":false},"excerpt":{"rendered":"

contract options, settings, and working hours<\/p>\n","protected":false},"featured_media":3390,"template":"","categories":[],"acf":[],"yoast_head":"\nSLA - ALITEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA - ALITEO\" \/>\n<meta property=\"og:description\" content=\"contract options, settings, and working hours\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\" \/>\n<meta property=\"og:site_name\" content=\"ALITEO\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T14:18:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1680\" \/>\n\t<meta property=\"og:image:height\" content=\"1984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\",\"url\":\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\",\"name\":\"SLA - ALITEO\",\"isPartOf\":{\"@id\":\"https:\/\/aliteo.com\/#website\"},\"datePublished\":\"2024-11-21T11:42:55+00:00\",\"dateModified\":\"2025-09-19T14:18:05+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/aliteo.com\/#website\",\"url\":\"https:\/\/aliteo.com\/\",\"name\":\"ALITEO.com\",\"description\":\"Just another WordPress site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/aliteo.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SLA - ALITEO","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","og_locale":"en_US","og_type":"article","og_title":"SLA - ALITEO","og_description":"contract options, settings, and working hours","og_url":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","og_site_name":"ALITEO","article_modified_time":"2025-09-19T14:18:05+00:00","og_image":[{"width":1680,"height":1984,"url":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","url":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","name":"SLA - ALITEO","isPartOf":{"@id":"https:\/\/aliteo.com\/#website"},"datePublished":"2024-11-21T11:42:55+00:00","dateModified":"2025-09-19T14:18:05+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/aliteo.com\/en\/funkcionality\/sla\/"]}]},{"@type":"WebSite","@id":"https:\/\/aliteo.com\/#website","url":"https:\/\/aliteo.com\/","name":"ALITEO.com","description":"Just another WordPress site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/aliteo.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/funkcionality\/4521"}],"collection":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/funkcionality"}],"about":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/types\/funkcionality"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/media\/3390"}],"wp:attachment":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/media?parent=4521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/categories?post=4521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}