{"id":4521,"date":"2024-11-21T11:42:55","date_gmt":"2024-11-21T11:42:55","guid":{"rendered":"https:\/\/aliteo.com\/?post_type=funkcionality&#038;p=4521"},"modified":"2025-09-19T14:18:05","modified_gmt":"2025-09-19T14:18:05","slug":"sla","status":"publish","type":"funkcionality","link":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"<div id=\"div_block-2-213\" class=\"ct-div-block wrapper\" ><div id=\"div_block-3-213\" class=\"ct-div-block feature\" ><div id=\"div_block-7-213\" class=\"ct-div-block\" ><h2 id=\"headline-8-213\" class=\"ct-headline\">&nbsp;Service Level Agreement<br><\/h2><div id=\"text_block-9-213\" class=\"ct-text-block\" >for helpdesk, service desk, or complaints<\/div><div id=\"div_block-10-213\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-11-213\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Frame-2294.svg\" class=\"ct-image\" srcset-disabled=\"\" sizes=\"(max-width: 36px) 100vw, 36px\" \/><div id=\"text_block-12-213\" class=\"ct-text-block\" >Track measurable service quality indicators such as response time from the first comment and repair time until the task is closed.<\/div><\/div><div id=\"div_block-13-213\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-14-213\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Frame-2294.svg\" class=\"ct-image\" srcset-disabled=\"\" sizes=\"(max-width: 36px) 100vw, 36px\" \/><div id=\"text_block-15-213\" class=\"ct-text-block\" >Define regular working hours and special exceptions such as holidays or vacations to accurately track actual resolution times.<\/div><\/div><div id=\"div_block-16-213\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-17-213\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Frame-2294.svg\" class=\"ct-image\" srcset-disabled=\"\" sizes=\"(max-width: 36px) 100vw, 36px\" \/><div id=\"text_block-18-213\" class=\"ct-text-block\" >Create SLA rules based on project task attributes and priorities to effectively respond to the different needs of your clients or internal departments.<\/div><\/div><div id=\"div_block-19-213\" class=\"ct-div-block\" ><img decoding=\"async\"  id=\"image-20-213\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Frame-2294.svg\" class=\"ct-image\" srcset-disabled=\"\" sizes=\"(max-width: 36px) 100vw, 36px\" \/><div id=\"text_block-21-213\" class=\"ct-text-block\" >Automatic reset or continuation of SLA timers based on priority or task status changes.<\/div><\/div><\/div><div id=\"div_block-4-213\" class=\"ct-div-block\" ><div id=\"div_block-5-213\" class=\"ct-div-block\" ><\/div><img decoding=\"async\"  id=\"image-6-213\" alt=\"\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/Ukol.png\" class=\"ct-image funkce-block-obrazek\"\/><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n    <div class=\"nbe-cta green\">\n       <div class=\"content-container\">\n        <h2>See for yourself what ALITEO does.<\/h2>        <p>Test these features \u2013 easily and FREE.<\/p>        <a class=\"btn mobile\" href=\"http:\/\/app.aliteo.com\/\">Try ALITEO<\/a>       <\/div>\n        <div class=\"img-container\">\n            <img decoding=\"async\" src=\"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/11\/dva-mobilne-zariadenia.png.webp\" alt=\"\">        <\/div>\n        <a class=\"btn desktop\" href=\"http:\/\/app.aliteo.com\/\">Try ALITEO<\/a>     <\/div>\n  ","protected":false},"excerpt":{"rendered":"<p>contract options, settings, and working hours<\/p>\n","protected":false},"featured_media":3390,"template":"","class_list":["post-4521","funkcionality","type-funkcionality","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA - ALITEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA - ALITEO\" \/>\n<meta property=\"og:description\" content=\"contract options, settings, and working hours\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aliteo.com\/en\/funkcionality\/sla\/\" \/>\n<meta property=\"og:site_name\" content=\"ALITEO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/aliteo.software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T14:18:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1680\" \/>\n\t<meta property=\"og:image:height\" content=\"1984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/\",\"url\":\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/\",\"name\":\"SLA - ALITEO\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/aliteo.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/SLA-projekt.png\",\"datePublished\":\"2024-11-21T11:42:55+00:00\",\"dateModified\":\"2025-09-19T14:18:05+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/funkcionality\\\/sla\\\/#primaryimage\",\"url\":\"https:\\\/\\\/aliteo.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/SLA-projekt.png\",\"contentUrl\":\"https:\\\/\\\/aliteo.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/SLA-projekt.png\",\"width\":1680,\"height\":1984},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/aliteo.com\\\/en\\\/\",\"name\":\"ALITEO.com\",\"description\":\"Just another WordPress site\",\"publisher\":{\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/aliteo.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#organization\",\"name\":\"ALITEO.com\",\"url\":\"https:\\\/\\\/aliteo.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/aliteo.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Union.svg\",\"contentUrl\":\"https:\\\/\\\/aliteo.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Union.svg\",\"width\":176,\"height\":24,\"caption\":\"ALITEO.com\"},\"image\":{\"@id\":\"https:\\\/\\\/aliteo.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/aliteo.software\",\"https:\\\/\\\/www.instagram.com\\\/aliteo_app\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@ALITEO_software\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SLA - ALITEO","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","og_locale":"en_US","og_type":"article","og_title":"SLA - ALITEO","og_description":"contract options, settings, and working hours","og_url":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","og_site_name":"ALITEO","article_publisher":"https:\/\/www.facebook.com\/aliteo.software","article_modified_time":"2025-09-19T14:18:05+00:00","og_image":[{"width":1680,"height":1984,"url":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","url":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/","name":"SLA - ALITEO","isPartOf":{"@id":"https:\/\/aliteo.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/#primaryimage"},"image":{"@id":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/#primaryimage"},"thumbnailUrl":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","datePublished":"2024-11-21T11:42:55+00:00","dateModified":"2025-09-19T14:18:05+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/aliteo.com\/en\/funkcionality\/sla\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/aliteo.com\/en\/funkcionality\/sla\/#primaryimage","url":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","contentUrl":"https:\/\/aliteo.com\/wp-content\/uploads\/2024\/11\/SLA-projekt.png","width":1680,"height":1984},{"@type":"WebSite","@id":"https:\/\/aliteo.com\/en\/#website","url":"https:\/\/aliteo.com\/en\/","name":"ALITEO.com","description":"Just another WordPress site","publisher":{"@id":"https:\/\/aliteo.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/aliteo.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/aliteo.com\/en\/#organization","name":"ALITEO.com","url":"https:\/\/aliteo.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/aliteo.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Union.svg","contentUrl":"https:\/\/aliteo.com\/wp-content\/uploads\/2022\/09\/Union.svg","width":176,"height":24,"caption":"ALITEO.com"},"image":{"@id":"https:\/\/aliteo.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/aliteo.software","https:\/\/www.instagram.com\/aliteo_app\/","https:\/\/www.youtube.com\/@ALITEO_software"]}]}},"_links":{"self":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/funkcionality\/4521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/funkcionality"}],"about":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/types\/funkcionality"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/media\/3390"}],"wp:attachment":[{"href":"https:\/\/aliteo.com\/en\/wp-json\/wp\/v2\/media?parent=4521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}